1. Overview
Consumer Rights Network ("we," "us," or "our") operates the website located at consumerrightsnetwork.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site or submit a request for legal assistance.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or submit any personal information through it.
This Site is a group advertisement. A fee is paid by participating attorneys and advocates. This Site is not an attorney referral service or prepaid legal services plan.
Important: Any information you submit through this website may not be protected by attorney-client privilege. Submission of your information constitutes consent to be contacted by Consumer Rights Network and its legal network partners regarding your potential claim.
2. Information We Collect
We collect information you voluntarily provide to us, as well as information collected automatically when you interact with our Site.
Information You Provide Directly
When you complete a form, request a case evaluation, or otherwise interact with our Site, we may collect:
- Full name (first and last)
- Home address, city, state, and ZIP code
- Telephone number (mobile and/or home)
- Email address
- Date of birth
- Information relating to your potential legal claim, including dates, circumstances, injuries, and medical history relevant to your matter
- Any other information you voluntarily include in free-text fields or communications with us
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Referring URL and exit pages
- Pages viewed and time spent on each page
- Date and time of your visit
- Device identifiers and mobile device information
- Geographic location data (city/state level)
Information from Third Parties
We may receive information about you from third-party sources, including marketing partners, data brokers, public databases, and social media platforms, which we may combine with information we have already collected about you.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To match your inquiry with participating attorneys and legal advocates in our network who may be able to assist with your potential legal matter
- To communicate with you about your inquiry, including via telephone, text message (SMS), email, or other electronic means
- To verify your identity and the information you provide
- To improve our Site, services, and user experience
- To comply with applicable legal requirements and obligations
- To detect, prevent, and address fraud, security incidents, and other harmful or illegal activity
- To send you informational and promotional communications, subject to your communication preferences
- To analyze usage trends and measure the effectiveness of our content and campaigns
- For any other purpose with your consent or as otherwise permitted by law
Automated Matching
We use an automated matching system to pair each submission with member attorneys and advocates representing your specific geographic area. This process is automated and does not constitute an evaluation of the merits of your claim.
4. Sharing Your Information
We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information in the following circumstances:
Legal Network Partners
The primary purpose of this Site is to connect individuals with participating attorneys and legal advocates. When you submit a request, your information will be shared with one or more attorneys or advocates in our network who may be able to assist you. These attorneys and advocates are independent third parties and have their own privacy practices.
Service Providers
We may share your information with third-party vendors and service providers who perform functions on our behalf, such as website hosting, data analytics, marketing, and communications services. These parties are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Consumer Rights Network, our users, or the public.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Cookies and Tracking Technologies
Our Site uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences.
Types of Cookies We Use
- Strictly Necessary Cookies: Required for the Site to function properly. These cannot be disabled.
- Performance and Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.
- Functionality Cookies: Allow our Site to remember choices you make (such as your state or preferences) and provide enhanced features.
- Targeting and Advertising Cookies: Used to deliver relevant content and track the effectiveness of our campaigns.
Managing Cookies
Most web browsers allow you to manage your cookie preferences through your browser settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our Site and your ability to submit inquiries.
To opt out of interest-based advertising, you may visit the Network Advertising Initiative at networkadvertising.org/choices or the Digital Advertising Alliance at aboutads.info/choices.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process your data; and applicable legal requirements.
When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal information, subject to certain exceptions.
- Portability: The right to request that we provide your information in a structured, commonly used, and machine-readable format.
- Objection: The right to object to certain processing of your personal information.
- Restriction: The right to request that we restrict the processing of your information under certain circumstances.
- Opt-Out of Communications: The right to opt out of receiving marketing communications from us at any time.
Opting Out of Communications
You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. To opt out of telephone or text message communications, you may reply STOP to any text message you receive from us, or make a request in writing to the address below.
Please note that even if you opt out of marketing communications, we may still contact you for administrative or transactional purposes related to your inquiry.
To exercise any of the rights described above, please submit a written request to us at the mailing address listed in the Contact Information section of this Policy.
8. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to promptly remove that information from our systems.
9. Data Security
We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You transmit information to us at your own risk.
If you become aware of any unauthorized access to your account or personal information, please notify us promptly.
10. Third-Party Links
Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Consumer Rights Network. This Privacy Policy applies only to our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.
11. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), in addition to the rights described above.
Categories of Personal Information Collected
In the preceding twelve months, we have collected the following categories of personal information as defined by California law:
- Identifiers (name, address, IP address, email address, phone number)
- Personal information categories listed in the California Customer Records statute
- Protected classification characteristics (age, medical conditions relevant to your claim)
- Internet or other electronic network activity information
- Geolocation data
- Inferences drawn from the above categories to create a profile about you
Right to Know
You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months, including the categories of personal information collected, the sources from which it was collected, the business purpose for collecting or selling it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
Right to Non-Discrimination
We will not discriminate against you for exercising your California privacy rights.
Shine the Light
California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents who have provided personal information to us to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please submit your request in writing to the address in the Contact Information section below.
Do Not Sell or Share My Personal Information
California residents have the right to opt out of the sale or sharing of their personal information. To submit an opt-out request, please contact us in writing using the information in the Contact section below.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by posting a prominent notice on our Site or by other means.
Your continued use of our Site after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about our information practices.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us in writing at:
Consumer Rights Network
Attn: Privacy Officer
Legal Compliance Department
You may also review our Privacy Policy or our Terms of Service for additional information about your rights and our obligations.